FIFA 23 and the subscription problem with EA Play on Xbox

fifa 23 bug xbox

If you’re trying to play the FIFA 23 10 hour trial on Xbox One and Xbox Series X|S but you’re having trouble logging in, don’t worry, you’re not alone. This is a widespread problem that should have a solution. If you want to know how to fix it and how it is affecting you, keep reading and we will tell you about it.

An issue validating your EA Play subscription status

Yes, Xbox Game Pass includes EA Play, so all subscribers to the service will be able to play FIFA 23 for 10 hours completely free of charge. However, that is not what is happening in the last few hours, as a widespread problem is taking down many online matches and the login of users around the world.

This is a localized problem on Microsoft servers, since as reported on their website of problems and errors, both the Xbox One version and the new generation version for Xbox Series X and Series S are experiencing problems with the trial version of the game.

fifa 23 xbox issue

The problem arrives around 0:00 at night, at which time the game becomes visible in the Microsoft Store. We do not know if it is a problem with the launch of the final version or what exactly, but the truth is that many users who were playing with the 10-hour trial have been unable to play at the moment.

How is it fixed?

fifa 23 bug xbox

At the moment the only option is to wait for Microsoft to finish solving the errors that appear at login, but it doesn’t seem like it will be a quick thing, since the incident has been created since the 26th, and it still appears as active in the error panel of the official website.

By the time it’s fixed, players should be able to log in as usual and continue with the remaining hours of testing, and if they continue to get the same error message “There was a problem validating the status of your EA Play subscription. Please try again.”, you must follow these steps:

  • Enter the options Manage games and add-ons of FIFA 23. To do this, hover over the game icon in the Xbox menu and press the Menu button on the controller to see the context menu with the option.
  • Go to saved data
  • And delete “Reserved space”.

If the problem continues to persist, also delete the data with your profile name, although you should keep in mind that the controls, sound, screen and game customization settings in general will be deleted, and you will have to configure everything again (including completing the tutorial at the beginning of the game).

With these adjustments, the error message may finally disappear, although keep in mind that all this will be useless if the Microsoft servers continue to report the existence of the incident. And don’t worry, you’ll be able to continue with your FUT squad.